Outside Sales

This training is for new outside sales reps as well as current outside sales reps who would like to revisit the information.

Interested in this course? Email us at [email protected]

Course curriculum

1. How to Safely Approach a Horse
2. Quick Note
3. 5 Things to Look for When Fitting a Saddle on a Horse
4. Common Issues When Fitting a Horse
5. Cinch Placement
6. Matching Activity
1. Fitting a Horse for a Saddle Tree
2. Improper Tree Fit
1. How to Perform a Safety Inspection on a Saddle
2. How to Inspect a Saddle for Trade-In
1. Why Burns
2. Burns Guarantee
3. Brand Book Overview
4. Brand Book Link
5. Outside Sales Rep Job Description (for Reference)
1. Before Getting Started: Print This
2. T1 Login + Overview
3. How To Find An Item Code
4. How To Find The Inventory Summary Report
5. How To Find Items In Stock
1. PRACTICE: Task 1-Find Item Codes
2. PRACTICE: Task 2-Find Items In Inventory
3. PRACTICE: Task 3-Find Item Codes By Description
1. Five Foundational Transactions + When To Use Them
2. Transaction Type 1: Point of Sale (POS)
3. Transaction Type 2: Sales Order-All Items Being Ordered
4. Transaction Type 3: Sales Order with Item Being Ordered and Item Leaving the Store
5. Transaction Type 4: Sales Order with Committed Item
6. Transaction Type 5: Sales Order with Committed Item + Item Leaving the Store
7. Receive Payment (or Partial Payment) On A Sales Order
8. How to Handle a Split Order
1. PRACTICE: Scenario 1
2. HINTS: Scenario 1
3. ANSWER: Scenario 1
4. PRACTICE: Scenario 2
5. HINTS: Scenario 2
6. ANSWER: Scenario 2
7. PRACTICE: Scenario 3
8. HINTS: Scenario 3
9. ANSWER: Scenario 3
10. PRACTICE: Scenario 4
11. HINTS: Scenario 4
12. ANSWER: Scenario 4
1. Receive and Process a Mail-in Return
2. Cancelling a Sales Order
3. Processing A Credit Card Refund
4. Processing a Cash or Check Refund
5. Making an Exchange
6. Updating a Sales Order
7. How To Find The Payment Method
1. PRACTICE: Scenario 5
2. HINTS: Scenario 5
3. ANSWER: Scenario 5
4. PRACTICE: Scenario 6
5. HINTS: Scenario 6
6. ANSWER: Scenario 6
7. PRACTICE: Scenario 7
8. HINTS: Scenario 7
9. ANSWER: Scenario 7
10. PRACTICE: Scenario 8
11. HINTS: Scenario 8
12. ANSWER: Scenario 8

About this course

Free
62 lessons
2.5 hours of video content

Discover your potential, starting today

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Outside Sales

Course curriculum

Horse Anatomy and Saddle Fitting

Saddle Trees

Inspecting a Saddle

Selling

Welcome to T1 + Helpful Tutorials

T1 Practice

T1 Sales

T1 Practice Scenarios

T1 Returns, Exchanges, and Cancellations

T1 Practice Scenarios Part II

About this course

Discover your potential, starting today